Donor Care Specialist – Young Life Australia Training

The donor care specialist job is to ensure the area’s donors are cared for and thanked.

Specifically he or she:

Assists Young Life staff with formulizing strategy that is appropriate to say thank you and care for donors.
Communicates the vision and mission to donors and the community.
Serves as an ambassador to donors and to youth within the community.
Is attentive to donors’ spiritual needs.

Job Description

Call donors who have made donations to say thank you.
- Seek help from other committee members, or friends of Young Life, during busier seasons.
Assist staff with writing thank you letters for monthly donations.
Work with the Area Manager to determine who will be the primary caller for specific donors. Get to know the donors assigned to you and “earn the right to be heard.”
Assist Area Manager with touch points throughout the year (suggestions):
- Invitation to club (attend with them).
- Phone call to give update on ministry.
- Encourage them to pray for kids at camp.
- Personal handwritten note.
- Be creative!
- Invite them to be an adult guest at camp.
Events – you are a host, a “greeter,” the face of Young Life.

A thank you calendar for the entire year.
A written process of what steps to take when the financial month closes to:
- Identify lapsed donors and a strategy for communicating with them.
- Know how each one will be thanked.
You should work closely with the Treasurer and TDS Chair to ensure tracking and giving reports for donors are created.
Have a plan to include staff, committee and kids in several thank yous throughout the year.
Record all communications with donors in eTapestry.

Time Requirement: Eight hours per month